Cancellation & Refund Policy Effective date: 29 October 2026 · Last updated: 29 October 2026
1. Job seekers
Job seeker accounts are free, so there is nothing to refund. If you have been asked to pay for a job by anyone claiming to represent Sun Stack, do not pay — report it to support@sunstack.in with screenshots and we will investigate.
2. Employer packages — when we refund
- Duplicate payment — charged twice for the same order: the extra amount is refunded in full.
- Payment succeeded, package not activated — refunded in full if we cannot activate it.
- Listing rejected at review for a reason not caused by your content — the listing credit is returned to your account, or refunded on request.
- Service unavailable for a prolonged period on our side during your package validity — a pro-rata credit or refund.
3. When we generally cannot refund
- Credits that have already been used, or listings that have already been published and approved.
- Packages cancelled because the account breached our Terms & Conditions.
- A role that closed, filled or did not receive enough applications — we provide reach, not a hiring guarantee.
- Requests made after the package validity has expired.
4. Cancelling a subscription or package
Packages do not auto-renew, so there is nothing to cancel to stop future billing. To stop using a package, simply do not purchase another; any remaining credits stay valid until their stated expiry. To close your employer account entirely, write to support@sunstack.in.
5. How to request a refund
Email noreply@sunstack.in from your registered email with the invoice number, payment reference and a short description of the issue, or use the Contact Us form and select "Billing". Requests must be raised within 30 days of the payment or invoice date. We acknowledge within 3 working days and give a decision within 7 working days.
6. Refund timelines and method
Approved refunds are returned to the original payment method — the same card, UPI account or bank account. They are usually credited within 5–7 working days after approval, though your bank or gateway may take up to 10 working days. Refunds of the GST component follow the tax rules in force at the time of the original invoice.